At Katie Edwards Nutrition we care about your privacy. We only ask for and process information that we need in order to provide our services to you or to deliver what you have asked from us.
This page together with our terms and conditions outlines the basis on which any personal data we hold about you is used, who we may share that information with and how we keep it secure. This document does not provide exhaustive detail; however, we are happy to provide any additional information or explanation needed.
Who we are
Katie Edwards Nutrition is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
You can contact us at:
Email address: firstname.lastname@example.org
Postal address: Katie Edwards Nutrition, The Charterhouse Clinic, 98 Crawford Street, Marylebone, London, W1H 2HL
Telephone number: 07864 877993
What we do
Katie Edwards Nutrition provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.
Information you provide us
You provide us with personal data in the following ways:
- By completing a nutritional therapy questionnaire
- By signing a terms of engagement form
- During a nutritional therapy consultation
- Through email, over the telephone or by post
- By taking credit card and online payment
- By filling in forms on our website
This may include the following information:
- basic details such as name, address, contact details and next of kin
- details of contact we have had with you such as referrals and appointment requests
- health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans
- GP contact information
- bank details
We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
Following completion of your healthcare we retain your personal data for the period defined by our professional association BANT and our registrant body, the Complementary & Natural Healthcare Council (CNHC). This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.
Information we get from other sources
We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
We may obtain sensitive information from other healthcare providers, including your GP. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.
How we use your personal data
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at email@example.com.
We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.
We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also, where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.
Sharing your information
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
- Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
- Anyone to whom we may transfer our rights and duties under any agreement we have with you
- Our registrant body, CNHC, and our professional association, BANT, for the processing of a complaint made by you
- Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, by CNHC) if we have a duty to do so or if the law allows us to do so
We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. This will be limited to personal information except in certain cases when further details are reasonably deemed to benefit the case assessment and positively impact the health advice we provide.
We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
We may share your case history in an anonymised form (so that you cannot be identified) with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way
Keeping in touch
We use a third-party provider, MailChimp, to deliver our e-newsletter and recent articles. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communication with you.
You will only receive our e-newsletters and recent articles if you have specifically opted-in to this service. You can unsubscribe from these communications at any time by following the link at the bottom of the email.
Every individual has the right to see, amend, delete or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a subject access request in writing to firstname.lastname@example.org. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
- Sources from which we acquired the information
- The purposes of processing the information
- Persons or entities with whom we are sharing the information
You have the right, subject to exemptions, to ask to:
- Have your information deleted
- Have your information corrected or updated where it is no longer accurate
- Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines.
- Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.
- Object at any time to the processing of personal data concerning you
We do not carry out any automated processing, which may lead to automated decision based on your personal data.
If you would like to invoke any of the above rights then please write to the Data Controller at the address above or email email@example.com.
We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment by password and/or secure key. We use an external data processor called Cliniko to securely store personal data. We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.
Katie Edwards Nutrition is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).
How long we retain confidential information
All records held by Katie Edwards Nutrition will be kept for the duration specified by guidance from our professional association BANT and our accredited body, the CNHC and will be in line with the requirements of our Professional Indemnity Insurance.
Visiting our website
We measure visitors to our website using Google Analytics. This records basic information about your computer, what pages you view within our site and how your arrived at the site. All of this information is anonymous and is not used to identify you personally.
The information we collect from analytics software helps us to understand and monitor our website performance. You can opt out of being tracked by Google Analytics across all websites by following: http://tools.google.com/dlpage/gaoptout
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
If you have any questions regarding the use of your personal data then please contact us by writing to the Data Controller at Katie Edwards Nutrition, The Charterhouse Clinic, 98 Crawford Street, London W1H 2HL or email firstname.lastname@example.org and we will do our best to help you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). You can contact them on 01625 545745 or 0303 1231113.
We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
Updates to this policy
This policy was last updated on 23rd May 2018.